7db Frequently Asked Questions
Everything you need to know about 7db — from opening your account and making your first bKash deposit to understanding bonuses, cricket betting rules, and keeping your play safe and responsible.
Welcome to the 7db FAQ page — your complete guide to getting the most out of Bangladesh's trusted online gaming platform. Whether you are a new player just getting started or a regular member with a specific question, the answers below cover every important topic clearly and in plain English.
Account & Registration
How do I create a 7db account?
Creating a 7db account takes under two minutes. Visit the 7db Login page, tap the registration option, fill in your mobile number, choose a secure password, and confirm your details. You must be 21 years or older to register. Once submitted, a verification code is sent to your phone to complete the process.
What documents are required for KYC verification on 7db?
7db requires a government-issued photo ID for KYC — a valid National ID card (NID) or passport is the standard choice for Bangladeshi players. You may also need a photo that matches your ID. Upload clear, high-resolution images of both sides of your NID through the verification section of your account dashboard.
I forgot my 7db password. How do I reset it?
Use the 'Forgot Password' link on the 7db Login page. Enter the mobile number linked to your account and you will receive a one-time reset code via SMS. Enter the code, set a new password, and log in straight away. If you do not receive the code within two minutes, check your number and try again or contact support.
Can I have more than one 7db account?
No. Each player is permitted exactly one 7db account. Duplicate accounts violate the platform's Terms & Conditions and may result in the suspension of all associated accounts along with forfeiture of any pending balances or bonuses. If you believe a duplicate was created in error, contact support immediately to resolve it.
How do I close or deactivate my 7db account?
To close your 7db account, reach out to the support team via the email address listed on the site. Provide your registered mobile number and reason for closure. Any remaining balance should be withdrawn before requesting closure. Account closure is also available as a responsible gaming tool — see the Responsible Gaming page for details.
Deposits & Withdrawals
How do I deposit money on 7db using bKash?
Log in to your 7db account, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit (minimum ৳200), then follow the on-screen instructions to complete the bKash mobile payment. Funds typically appear in your 7db wallet within a few minutes of a successful transaction.
Which payment methods does 7db support for deposits and withdrawals?
7db supports bKash, Nagad, and Rocket for both deposits and withdrawals — all of them are processed in BDT so you never need to convert currency. Upay is also available for deposits. Bank transfers via Dutch-Bangla Bank, BRAC Bank, and Islami Bank (IBBL) are supported for larger transactions. All payments are in Bangladeshi Taka.
How long does a bKash deposit take to appear on 7db?
bKash deposits on 7db are near-instant — most transactions reflect in your gaming wallet within 1 to 3 minutes. During peak hours or occasional network delays, it may take up to 10 minutes. If your deposit has not appeared after 15 minutes, take note of your bKash transaction ID and contact 7db support for a quick trace.
What is the minimum withdrawal amount on 7db?
The minimum withdrawal on 7db is ৳500. There is no maximum single-withdrawal cap for standard accounts, though larger withdrawals may be subject to an additional identity check. Withdrawals to bKash and Nagad are typically processed within 24 hours; bank transfer withdrawals can take 1-3 business days.
Are there any fees for deposits or withdrawals on 7db?
7db does not charge a platform fee for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their own standard transaction charges. Always check your mobile wallet's current fee schedule before sending a payment to avoid surprises.
Games & Gameplay
Can I bet on BPL and IPL cricket matches on 7db?
Yes. 7db covers BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and bilateral series featuring the Bangladesh Tigers. You can place pre-match bets as well as live in-play wagers on runs, wickets, match winner, player performance, and dozens of other cricket markets during active matches.
What slot games are available on 7db?
7db offers hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, and Microgaming. You will find classic 3-reel slots, 5-reel video slots with bonus rounds, progressive jackpot slots, and new releases updated regularly. All slots on 7db use a certified RNG for fair and unpredictable outcomes.
Is 7db playable on mobile without downloading an app?
7db is fully optimised for mobile browsers — open the site in Chrome or Safari on your Android or iPhone and every game, bet slip, and account feature works without installing anything. The mobile site loads quickly even on standard 4G connections widely available across Dhaka, Chittagong, Sylhet, and rural Bangladesh.
What is RTP and how does it affect my chances on 7db slots?
RTP (Return to Player) is the theoretical percentage of wagered money a slot game pays back over a very large number of spins. A slot with 96% RTP returns ৳96 for every ৳100 wagered on average over time. 7db publishes RTP figures on game info pages so you can compare options before playing.
How do live casino games work on 7db?
7db's live casino section streams real dealers in real time via high-definition video, powered by providers like Evolution Gaming and Ezugi. You join a table, place bets using your 7db wallet balance in BDT, and interact with the dealer through on-screen controls. Games include live roulette, baccarat, blackjack, Dragon Tiger, and Andar Bahar.
Bonuses & Promotions
What welcome bonus does 7db offer to new players?
7db offers a welcome bonus on your first deposit — check the promotions page inside your account for the current offer, as amounts and match percentages are updated regularly. New players can typically expect a deposit match bonus credited to their wallet. Full terms, including the wagering requirement, are listed with each promotion.
What is a wagering requirement and how do I complete it on 7db?
A wagering requirement (also called rollover) means you need to bet your bonus amount a set number of times before you can withdraw it as cash. For example, a ৳1,000 bonus with a 20x rollover requires ৳20,000 in total bets. On 7db, progress toward your rollover is visible in the bonus tracker inside your account.
Do 7db free spins expire?
Yes — free spins credited to your 7db account come with an expiry period, which is stated clearly in the promotion's terms. Typically free spins are valid for 7 days from the date they are credited. Any unused free spins after the expiry are automatically removed from your account, so make sure to use them in time.
Is there a loyalty or VIP programme on 7db?
7db rewards regular players through a loyalty programme where your activity earns points redeemable for bonus credits or cash. VIP tiers unlock higher deposit limits, faster withdrawal processing, dedicated account managers, and exclusive promotions. Check the promotions section of your 7db account for current tier thresholds and rewards.
Safety & Responsible Gaming
Is 7db safe to use in Bangladesh?
7db uses SSL encryption to protect all data transmitted between your device and the platform, meaning your personal information and payment details are secured at the same level as online banking. The platform is designed for the Bangladesh market and processes all transactions in BDT to eliminate currency exchange risk.
What is the minimum age to play on 7db?
You must be 21 years or older to register and play on 7db. This is a strict requirement with no exceptions. During the KYC process 7db verifies your age using your National ID card. Any account found to belong to a player under 21 will be closed immediately and all funds will be returned to the depositing payment method.
How do I set deposit limits or self-exclude on 7db?
7db provides responsible gaming tools directly inside your account settings. You can set daily, weekly, or monthly deposit limits to keep your spending within a budget you choose. If you need a break, the self-exclusion option lets you temporarily suspend your account for a period you define. Visit the Responsible Gaming page for full guidance.
Where can I get help if gambling is becoming a problem for me?
If you feel gambling is affecting your personal life, finances, or mental wellbeing, please reach out for help immediately. You can self-exclude via your 7db account settings, contact the 7db support team at [email protected], and also seek confidential assistance from professional support organisations operating in Bangladesh. You are never alone in this.
Why Players Trust 7db
Instant Deposits
bKash, Nagad and Rocket deposits clear in minutes — no waiting, no conversion, always in BDT.
SSL Security
Bank-grade SSL encryption keeps your personal data and payment details safe at all times on 7db.
Local Payments
Play entirely in BDT using bKash, Nagad, Rocket, Upay, and major Bangladeshi bank accounts.
Cricket Betting
Bet on BPL, IPL, T20 World Cup and Bangladesh Tigers matches with live in-play markets and competitive odds.
Regular Bonuses
Welcome bonuses, free spins, reload offers and a loyalty programme reward you throughout your 7db journey.
Responsible Gaming
Deposit limits, self-exclusion tools and a 21+ age policy keep 7db a safe space for all players.
Still Have Questions?
Our support team is available daily from 9 AM to 12 AM BST (UTC+6). You can also explore our games directly or head to the 7db Casino to see everything on offer.